Archive for December, 2009

Just An Ordinary Day…

December 21, 2009

A Job Well Done

From: (Two Happy & Satisfied Computer Guru Customers)
Sent: Monday, December 21, 2009 9:41 AM
To: ssalemi@earthlink.com
Subject: Guru Ultra Mini

Good morning all mighty Guru Steven… Pam and Joyce here.  We wanted to let you know that all went quite well with setting up the Ultra Mini.  All systems are go and we are totally pleased with the system’s performance and with all of the good, sound advice from you.

We will await your call or email when the other monitor arrives.  Also, we want to bring in a couple of laptops and see if you can’t bring them up to speed.

Thanks again for all of your help,

Joyce

BEST Buy? Read The Fine Print!

December 15, 2009


This e-mail was sent to me by a friend, so I thought I’d pass it on:

BEST BUY, MY FOOT

Best Buy has some bad policies…. normally, I would not share this with others, however, since this could happen to you or your friends , I decided to share it. If you purchase something from, Wal-Mart, Sears etc. And you return the item with the receipt they will give you your money back if you paid cash, or credit your account if paid by plastic.

Well, I purchased a GPS for my car, a Tom Tom XL.S from ‘Best Buy’. They have a policy that it must be returned within 14 days for a refund! So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt. I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I said how much would that be. She said it goes by the price of the item. It will be $45.00 Dollars for you.

I said, all your going to do is walk over and place it back on the shelf then charge me $45.00 of my money for restocking? She said that’s the store policy. I said if more people were aware of it they would not buy anything here! If I bought a $2000.00 computer or TV and returned it I would be charged $300.00 dollars restock fee? She said yes, 15%. I said OK, just give me my money minus the restock fee. She said, since the item is Over $200.00 dollars, she can’t give me my money back!!! Corporate has to and they will mail you a check in 7 to ten days!!!

I said ‘WHAT?!’ It’s my money!! I paid in cash! I want to buy a different brand..Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt. I said, do you read the front or back of your receipt? She said well, the front! I said so do I, I want to talk to the Manager! So the manager comes over, I explained everything to him, and he said, well, sir they should have told you about the policy when you got the item. I said, No one, has ever told me about the check refund or restock fee, whenever I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program.

He said, well, I can give you corporate phone number. I called corporate. The guy said, well, I’m not supposed to do this but I can give you a $45 dollar gift card and you can use it at Best Buy. I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars. You can keep your gift card, I’m never shopping in Best Buy ever again, and if I would have been smart, I would have charged the whole thing on my credit card! Then I would have simply canceled the transaction. I would of gotten all my money back including your stupid fees! He didn’t say a word!

I informed him that I was going to e-mail my friends and give them a heads up on this stores policy, as they don’t tell you about all the little caveats. So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy It’s true! Read it for yourself!!

XP Is Dead, Long Live XP!

December 13, 2009

I still use Windows XP on my various home and business computers, and I still sell about 75% of my new (and refurbished) systems with XP installed.  But I like Windows 7 well enough — it’s pretty fast, and the 64-bit version (the only one I’d bother with) supports large amounts of system memory, well beyond XP’s 3.2GB limit.  The fact that Windows 7 is Vista-like in appearance makes one fear and tremble, however — like a Vietnam Vet who sees a palm tree in Beverly Hills and freaks out, thinking he’s back in the jungle. 

XP was such a solid product that it still doesn’t “feel old” yet, after all these years, although I can see that someday it will.  We all owe the Netbook phenomenon a debt of gratitude, because even though these tiny machines are quite limited in functionality and performance and usefulness (I think most people buy them because they’re “cute”), their arrival on the scene has extended the product lifetime of XP by years.  Nice work, Guys!

Microsoft annoyingly killed off a lot of good XP features when they developed Vista, and these much-missed features remain dead on Windows 7.  But gazing into the Computer Guru’s crystal ball, I can see that we’ll all end up on Windows 7 (or something like it) eventually, just like most people switched from records to CDs even though vinyl records had many advantages.  If you think it’s hard to fight City Hall, try Microsoft.

When you buy a new computer system from The Computer Guru, you needn’t choose whatever the local office or electronics store has to sell you — I can build you virtually anything in a matter of hours.  XP, Vista, Windows 7…even Windows 2000 or 98SE systems, if you insist!  The choice is yours.  And you can sit down before you buy and have a nice cozy chat with me about what operating system and hardware configuration/specification would meet your needs best. 

There’s no better way to find a great, affordable computer system that will really suit you.  More on why The Computer Guru’s systems are the very best in a later blog entry.  Kirk out.