Archive for April, 2014

Unsolicited Kudos!

April 16, 2014

happy

Steve,  

Just had to tell you that I’m in love with my new refurbished dual-core computer with Windows 7.  My printer and all my programs are up and running.  The new box is as fast as greased lightning, at least compared with my old one.  Windows 7 is a dream, and so user friendly.  Thanks for steering me in the right direction!

Hasta la vista,

Juan

Advertisements

Letter to The New York Times

April 13, 2014

BBS

Dear Haggler,

The nightmarish Best Buy service experience you described in your column ( http://nyti.ms/1ejVO8C ) is, alas, not exceptional.  In fact, the service at Best Buy is, on the whole, abysmal.

My small local computer sales and service business here in the Land of Enchantment (Santa Fe, New Mexico) thrives, year after year — in part, because of “refugees” from the horrors of Best Buy and their almost-a-joke “Geek Squad.”

You say keep it short, so one story out of the dozens accumulated over the years will have to suffice.

angry2

A frustrated customer brought their system in to me after rescuing it from weeks of abuse at Best Buy.  I started it up and noticed there was a Best Buy/Geek Squad diagnostic CD still in the drive.  I said, “hey, maybe there’s something useful on that disk,” so I ran it on one of my shop computers.

A few minutes later, my internet security program flashed a red warning on the screen, alerting me to the fact that there was a dangerous virus on the CD, and that my system was about to become infected if I didn’t remove it.

2014-04-22 17.41.24

Enough said!   I know Best Buy likes to sell new systems; I may have stumbled upon one unexpectedly-creative way they can accomplish that goal!

Steven Salemi
The Computer Guru
Santa Fe, New Mexico USA

http://www.computer-guru.com

Don’t Toss That XP Laptop Yet!!!

April 10, 2014

garbage

A client brought me her Windows XP laptop because she’d gotten the “End of Life” message from Microsoft.  She didn’t want to buy a new system, so I looked the system over and said, “I’m sure we can upgrade this unit to Windows 7.”  And so we did — for significantly less than a new laptop computer would have cost her.  And we kept all her peripherals, applications, and data intact.

My client had used this computer for many, many years, and as a writer, she had carefully chosen the computer originally for the quality of the keyboard and the screen. It fit her like an old glove. She didn’t like the cheap new Windows 8 systems she saw at the store. And so now, with this new lease on life, she’ll be using her “trusty computing companion” for many more years to come. 

Now, that’s value!

So visit The Computer Guru, and if we can keep your XP system going for a few more years, we will…otherwise I can provide a new or refurbished Windows 7 system with plenty of power, storage, and convenience.